File a warranty
claim

Your order number (for a showroom purchase, the invoice or receipt number), a short description of the problem, your name and WhatsApp number, and the full address and postcode where the product is. The purchase date is optional, but it speeds things up. The model and serial number are on a sticker at the back or side of the unit — brand service centres always ask for them. Photos and short videos help a lot; after you submit we'll give you a WhatsApp link to send them, so there is no need to prepare anything now.

Yes. Choose where you bought it in the first step of the form, then copy the order ID straight from “My Orders” in the app — or enter the invoice or receipt number if you bought it at a Tanradio showroom. If it arrived damaged or with parts missing, also open a return/refund request inside the app right away: that is usually time-limited on Shopee, TikTok and Lazada.

When you submit, you get a tracking number on screen. Keep it: enter it on the Track your repair page (the “Already filed? Track it” button at the top of this page) to see the latest status, and quote it whenever you contact us.

Received: we have your claim, and our team reviews new claims within one business day. Verifying warranty: we are checking your order and purchase date against the warranty terms. Then one of two: Service appointment arranged — a technician visit, with the date confirmed on WhatsApp — or Forwarded to brand service centre — the manufacturer services this product, and we pass your details on and keep following up. Under repair: work is in progress; it can take longer if a part has to be ordered. Completed: the claim is closed. Two more can appear: Waiting for your reply means we need more information, so check your WhatsApp; Not covered by warranty means we could not cover it under warranty — message us and we will explain the reason and your options.

It depends on the brand. Some brands — Samsung, LG, Daikin and Panasonic among them — handle warranty repairs through their own service centres. When that applies, we pass your details on and keep following up, and your tracking number keeps updating. Otherwise, if a technician visit is needed and your address is inside our on-site service area, we arrange one and confirm the date on WhatsApp. Outside that area, we may arrange a drop-off repair or forward you to the brand's service centre.

The brand's warranty terms decide what is covered. Most brand warranties do not cover physical damage, such as cracked glass or a cracked panel, damage caused by misuse, or a unit that has been repaired by someone the brand has not authorised. If we cannot cover your claim, its status shows “Not covered by warranty” — message us and we will explain the reason and your options.

Yes. WhatsApp us and we'll file the claim for you — use the WhatsApp button on this page.