After-Sales Support

File a warranty
claim

Bought from Shopee, TikTok Shop, or one of our showrooms — fill this in once and we'll give you a tracking number so you can follow the repair from start to finish.

Your order

This is how we confirm your warranty period.

Where did you buy it?*Shopee Order ID*Copy it straight from your order — don't retype.Purchase dateOptional, but it speeds things up.

The product

Brand service centres always ask for the model and serial number — you'll find them on a sticker at the back or side of the unit.

BrandModelSerial no.

What's wrong

Problem*Describe the problem*When did it start? Does it happen every time? Any error code on the display?

Photos and short videos help us a lot. After you submit we'll give you a WhatsApp link to send them — no need to prepare anything now.

Where is the product now?

We need the full address if a technician has to come out.

Full address*Postcode*

How we reach you

Name*WhatsApp number*This is how we'll follow up.EmailOptional — we'll email you the tracking number.

I agree that Tanradio may use the details above to process this warranty claim, including passing them to the brand's service centre or an installation partner where that's needed.

You'll get a tracking number as soon as you submit.

Before you start

Your order number — copy it from “My Orders” in the Shopee or TikTok app.
Model and serial number — on the sticker at the back or side of the unit.
The full address and postcode where the product is.

What happens next

1
Received
We have your claim. Our team reviews new claims within one business day.
2
Verifying warranty
We are checking your order and purchase date against the warranty terms.
3
Service appointment arranged
A technician visit has been arranged. We will confirm the date on WhatsApp.
4
Under repair
Work is in progress. If a part has to be ordered this stage can take longer.
5
Completed
This claim is closed. If the problem comes back, message us and quote this tracking number.

About manufacturer warranty

Some brands — Samsung, LG, Daikin and Panasonic among them — handle warranty repairs through their own service centres rather than through us. When that applies, we pass your details on and keep following up. Your tracking number still works, and we keep updating it.

Rather just talk to someone?

WhatsApp us and we'll file the claim for you.